Effective Date: March 7, 2025

Texas Regional Health & Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, including through our website and services.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

1.1. Personal Information You Provide

When you interact with us, you may provide personal details such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (if applicable)

1.2. Health Information

If you are a patient or use our healthcare services, we may collect and store health-related information, including:

  • Medical history
  • Treatment records
  • Insurance details
  • Other health-related data

This information is collected and maintained in accordance with applicable healthcare laws and regulations, including HIPAA (Health Insurance Portability and Accountability Act), if applicable.

1.3. Website and Usage Information

We may collect technical and usage data when you visit our website, including:

  • Device type and browser information
  • IP address
  • Website interactions, such as pages visited and links clicked
  • Cookies and similar tracking technologies (see our Cookie Policy for more details)

2. How We Use Your Information

We use the information collected to:

2.1. Provide and Manage Services

  • Deliver healthcare services
  • Schedule and manage appointments
  • Process transactions and payments
  • Respond to inquiries and customer service requests

2.2. Improve Our Services

  • Enhance the quality of care
  • Analyze website and service performance
  • Improve patient and customer experience

2.3. Communications

We may contact you for:

  • Appointment confirmations and reminders
  • Important service updates
  • Marketing and promotional communications (you can opt out at any time)

2.4. Legal and Compliance Purposes

We may use or disclose your information to:

  • Comply with legal, regulatory, or governmental requests
  • Respond to subpoenas, court orders, or law enforcement investigations
  • Prevent fraud or security threats

3. How We Share Your Information

We respect your privacy and only share your information under limited circumstances:

3.1. Service Providers

We may share your information with trusted third-party service providers who assist in delivering our services, such as:

  • Healthcare partners
  • Payment processors
  • IT and website management services

These providers are contractually obligated to protect your information and only use it for the services they provide to us.

3.2. Legal Compliance

We may disclose personal information if required by law, such as:

  • Compliance with court orders or subpoenas
  • Requests from government agencies
  • Preventing fraud, abuse, or security risks

3.3. Business Transfers

If our business undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such changes.

3.4. No-Sale & No-Sharing Clause

We do not sell, rent, or trade your personal data—ever.
We will never share your personal information with third parties for their marketing, advertising, or commercial purposes.

4. Your Choices and Rights

You have the following rights regarding your personal information:

4.1. Access and Correction

You may request access to your personal data and correct any inaccuracies.

4.2. Opt-Out of Communications

You can opt out of marketing and promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.

4.3. Request Data Deletion

You may request deletion of your personal data, subject to legal and regulatory retention requirements.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet or electronic storage system is 100% secure. We encourage you to take precautions to protect your information, such as using strong passwords and keeping sensitive information private.

6. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, we will take steps to delete it.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. We encourage you to review this page regularly to stay informed about our privacy practices.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Texas Regional Health & Wellness
2837 Dulles Ave., Missouri City, Texas 77459
Email: [email protected]
Phone: 281-688-4888