Privacy Policy
Effective Date: March 16, 2026
Texas Regional Health & Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, including through our website and healthcare services.
1. Information We Collect
We collect different types of information to provide and improve our services.
1.1 Personal Information You Provide
When you interact with us, you may provide personal details such as:
Name
Address
Email address
Phone number
1.2 Health Information
If you are a patient or use our healthcare services, we may collect and store health-related information, including:
Medical history
Treatment records
Insurance details
Other health-related data
This information is collected and maintained in accordance with applicable healthcare laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
1.3 Website and Usage Information
We may collect technical and usage data when you visit our website, including:
Device type and browser information
IP address
Website interactions, such as pages visited and links clicked
Cookies and similar tracking technologies
These technologies help us improve website functionality and user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
2.1 Provide and Manage Services
Deliver healthcare services
Schedule and manage appointments
Process transactions and payments
Respond to inquiries and customer service requests
2.2 Improve Our Services
Enhance the quality of care
Analyze website and service performance
Improve patient and customer experience
2.3 Communications
We may contact you regarding:
Appointment confirmations and reminders
Important service updates
Healthcare information
Marketing and promotional communications (you may opt out at any time)
Communications may occur via phone calls, text messages (SMS), or email depending on your interaction with our services.
2.4 Legal and Compliance Purposes
We may use or disclose your information to:
Comply with legal, regulatory, or governmental requests
Respond to subpoenas, court orders, or law enforcement investigations
Prevent fraud or security threats
3. How We Share Your Information
We respect your privacy and only share your information under limited circumstances.
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in delivering services, including:
Healthcare partners
Payment processors
IT support and website management providers
These providers are contractually obligated to safeguard your information and use it only for the services they perform on our behalf.
3.2 Legal Compliance
We may disclose personal information if required by law, including:
Compliance with court orders or subpoenas
Requests from government or regulatory agencies
Preventing fraud, abuse, or security threats
3.3 Business Transfers
If our organization undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs.
3.4 No-Sale & No-Sharing Clause
We do not sell, rent, or trade your personal data.
Your personal information will never be shared with third parties for their marketing, advertising, or commercial purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
4. Your Choices and Rights
You have certain rights regarding your personal information.
4.1 Access and Correction
You may request access to your personal information and request corrections to inaccurate or incomplete information.
4.2 Opt-Out of Communications
You may opt out of marketing or promotional communications at any time by:
Clicking the unsubscribe link in emails
Contacting our office directly
4.3 Request Data Deletion
You may request deletion of your personal information, subject to legal, medical, and regulatory record retention requirements.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We encourage you to take appropriate precautions when sharing personal information online.
6. SMS Messaging
If you provide your mobile number and opt in to receive SMS from Texas Regional Health, we may send appointment reminders, scheduling updates, and responses to your requests. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP and get help by replying HELP. We do not sell or share mobile numbers with third parties for their marketing or promotional purposes.
7. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children. If we learn that a child’s information has been collected, we will take reasonable steps to delete such information.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices.
Any updates will be posted on this page with the revised effective date.
We encourage you to review this Privacy Policy regularly.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Texas Regional Health & Wellness
2837 Dulles Ave.
Missouri City, Texas 77459
Email: office@texasregionalhealth.com
Phone: 281-688-4888